Yes, you have to contract it and you can do so through any of the contact channels we offer, providing the following documentation:

• The title deeds, rental contract, or document that accredits your right to use the premises for which a water supply is requested.
• Document that accredits the identity of the contract holder. National identity card (DNI), tax identification code (CIF), or foreigner identification number (NIE).
• Document accrediting the water rights, which may need to be established for the supply facilities in question.
• Certificate of installation, issued by the installation company.
• Contact telephone number and email.
• Document that indicates the cadastral reference for the property (land register certificate or nota simple, housing tax receipt (IBI), income tax returns, etc.).
• Bank direct debit account number (IBAN).
• Any other document required by each municipality, by the respective town council or supplying entity. Our customer service channels will inform you if such a document is required.

In general, you’ll need the following documentation:

• The title deeds, rental contract, or document that accredits your right to use the premises for which a water supply is requested.Document that accredits the identity of the contract holder. National identity card (DNI), tax identification code (CIF), or foreigner identification number (NIE).
• Document accrediting the water rights, which may need to be established for the supply facilities in question.
• Certificate of installation, issued by the installation company.
• Contact telephone number and email.
• Document that indicates the cadastral reference for the property (land register certificate or nota simple, housing tax receipt (IBI), income tax returns, etc.).
• Bank direct debit account number (IBAN).
• Any other document required by each municipality, by the respective town council or supplying entity. Our customer service channels will inform you if such a document is required.

The amount stated in the supply contract includes the supply fees, which are paid once only when the contract is signed, according to the calibre of the meter that is contracted.

After opening your account, if your home or premises has a water connection and all that’s required is to fit the meter, you’ll have water within a maximum of 3 days, as long as the installation meets the necessary conditions and you provide access to your home.

To view the requirements, go to our Charter of Commitments.

If it is a home, you have to provide:

• National identity card (DNI), tax identification code (CIF), or foreigner identification number (NIE).
• Bank direct debit account number (IBAN) and SEPA mandate of the account holder if you want to pay the bill by direct debit.
• Title deeds, private contract of sale or rental agreement to accredit that you are the tenant or owner of the home.
• Meter reading.

If it is for commercial or industrial premises you need to provide:

• Licencia de apertura (opening permit): submission of this document presupposes that the holder has met the environmental classification and declaration requirement, articles 10, 11 and 12 of Law 1/95, of 8 March 1996, on environmental protection (B.O.R.M. 3495).
• Last bill paid or registration for the IAE.

In the case of removals, or when a home is occupied by a person other than the one who signed the supply contract, it is necessary to make a change of ownership or a new contract. A subrogation is a procedure that can be formalized by death, separation of assets and / or company merger. It involves a direct subrogation of all the rights and obligations of the previous supply contract and does not involve any cost.

Yes. Applicants for a supply must allow the supplying entity to place the necessary elements, as well as allow entry to personnel authorized and accredited by the entity, in order to be able to carry out all the checks related to the supply.

The connection and disconnection of the meter or measuring device is carried out by the supplying entity, which may seal the installation and is the only one authorized to unseal it.

The batteries of divisional meters are installed in the premises or cabinets destined exclusively for this purpose. The cabinets must be located in the common use area on the ground floor of the property and must have direct access from the entrance. A non-return valve is installed at the origin of each upright and at its connection point with the battery of divisional meters to prevent water returns to the distribution network.

As a general rule and for properties with direct access to the street, the calculation and control of consumption will be carried out through:

• Meter battery: when there is more than one home or premises, it is mandatory to install a meter for each one, apart from those necessary for common services.
• Single or general meter: when the property or farm only has a home or premises, in provisional supplies for works and in industrial estates in the process of execution of works, as long as the internal distribution networks are not received.

Yes. Customers must use the supplied water in the manner and for the contracted use. Therefore, you have to request the relevant authorization from the supplying entity for any modification of the facilities that implies an increase in the contracted supply flows, or any modification in the number of receivers.

To order water or sewer connections, or, if required, an initial report for a building permit, you need to submit the following documentation (orders also include an estimate):

• Technical report written by the technical author of the plans for the construction work or, if applicable, for the relevant facilities.
• Title deeds or document that proves the property is available to the person who requests the water connection.
• Municipal construction permit, or a favourable report from the town council.
• Ownership of the water rights that it may be necessary to establish for installations of the connection in question, or prolongations of the networks that could be required for this purpose.
• National identity card or tax code (CIF or NIF).
• Map of plot location.
• Contact telephone number and email.
• Document that indicates the cadastral reference for the property (land register certificate or nota simple, housing tax receipt (IBI), income tax returns, etc.).
• Bank direct debit account number (IBAN).
• Any other document required by each municipality, by the respective town council or supplying entity. Our customer service channels will inform you if such a document is required.

You can do this via our customer service channels, providing the following documentation:

• National identity card or tax number (NIF).
• Meter reading.
• When the applicant is not the same person as the account holder, we’ll need a copy of the applicant’s national identity card or similar accreditation and a ‘declaration of authorisation’ signed by the applicant. You can also request cancellation in writing.
• It is advisable to submit the meter reading, taken on the same day as the request to cancel the service.
• Receipt of payment of the deposit if paid (if applicable).

Here are the steps you must follow:

• First, you need to locate your water meter. Enter the building's meter room. In the battery of meters there is a map where you can find the location of your meter.
• Next, check that the meter works correctly. To do this, leave a tap running at home or at your premises. The red needle on the large dial or the last red figure on the counter (if electronic) must move upwards. Keeping the tap open, close the stopcock of the meter and check that it does not register any movement.
• To finish, open the tap again and close all the taps in the house for about an hour. See if the meter has registered water consumption. If so, it is very possible that there is a leak in the installation, since the meter only records consumption if water passes through it.

If you have a leak, you should contact a plumber or specialized company or check if your home insurance covers these types of repairs. We remind you that the conservation and repair of any breakdown in the interior facilities is the responsibility of the user, as established in the Water Service Regulations.

When the sewer connection is blocked or damaged, either in the interior installation or in the sewer pipeline, the person in charge is the owner of the property or home that uses it. It is necessary to evacuate the dirty water to the general discharge network or to the municipal sewer system. You must contact a private company to unclog the waste discharge pipes.

• First of all, find out if the lack of water affects all the water points in your house. If so, contact a neighbor to find out if the incident is general. If the neighbors are not affected, check that the internal stopcock in your house is completely open.
• Next, check that the meter or measuring equipment has both stopcocks open (that is, turned all the way to the left). Remember that to locate your water meter you have to enter the meter room with the universal key, which is generally in the portal or in the hall of the farm. In the battery of meters there is a map where you can find the location of your meter.
• If after having made these checks you are still without water, call us on our breakdown number and we will do everything possible to help you.

Sometimes, while a leak occurs or during its repair, it is possible that the same water pressure can drag small particles of sand from the general pipes and also from the private ones of the farm. Fortunately, it is not a serious matter. In most cases, a few minutes after the repair of the external fault, the supply should return to normal, recovering the normal pressure. However, if you still do not have the usual pressure, call us on our breakdown number and we will do everything possible to help you.

• Check that the internal stopcock in your house is completely open. If you have a pressure reducing device installed, check that it works correctly.
• Next, check that the meter or measuring equipment has both stopcocks open (that is, turned all the way to the left). Remember that to locate your water meter you have to enter the meter room with the universal key, which is generally in the portal or in the hall of the farm. In the battery of meters there is a map where you can find the location of your meter.
• If after having made these checks you are still without pressure, call us at our breakdown number and we will do everything possible to help you.

Remember that the water company only supplies you with running water through the general distribution network. That is, it is cold water. Open any tap in the house and check that the cold water has the usual pressure. If not, check the internal stopcock, and that the meter or measuring equipment has both stopcocks open (that is, turned fully counterclockwise). Remember that to locate your water meter you have to enter the meter room with the universal key, which is generally in the portal or in the hall of the farm. In the battery of meters there is a map where you can find the location of your meter. If you still don't have pressure in the hot water, contact a plumber or your home insurance company to verify the installation and the hot water circuit.

You have to be the holder of a water supply contract of our company and enter in the form the personal data that is requested and that you gave us as a client, including the contract number, the DNI or NIE and the amount of the last invoice .

You must enter a username and password that you can easily remember and an email where we can send you communications.

From then on you will enter the private part and you will be able to carry out the procedures you need with us.

Puedes hacerlo fácil y rápidamente mediante nuestra área de clientes o también a través de nuestro teléfono de atención al cliente. En este vídeo tutorial te explicamos como hacerlo.

Disponemos de varios canales de pago para que tengas la máxima flexibilidad:

• Domiciliación bancaria: canal de pago más fácil y cómodo utilizado por la mayoría de clientes. Sólo tienes que facilitarnos el número de cuenta bancaria en formato IBAN (2 letras, 2 números de control y 20 números más) y el documento SEPA firmado. Domicilia ahora tus recibos cómodamente a través del Área de Clientes.
• Apartado “Pago de facturas” de esta misma web: pago online mediante tarjeta de crédito o débito. Deberás disponer de la siguiente información: código CPR, Emisora, Referencia, Identificación e Importe que se muestra en la parte inferior de la factura junto a la ráfaga de pago. En este vídeo tutorial te explicamos como hacerlo.

• Teléfono de Atención al cliente
• Desplazándote a alguna de las entidades colaboradoras que se muestran en la parte inferior de la factura (Correos o entidades bancarias), podrás pagar en metálico o tarjeta bancaria presentando el documento con ráfaga bancaria que te hemos hecho llegar.
• Desplazándote a nuestras Oficinas de Atención al Cliente dónde sólo podrás pagar a través de tarjeta de crédito o débito o solicitar un documento de pago para pagar en efectivo en nuestras entidades colaboradoras

En este vídeo tutorial te explicamos como hacerlo.